RETURN, REFUND AND WITHDRAW POLICY

Thank you for choosing SERVOOZ, Shillong. We strive to provide you with high-quality services and products. In the event that you are not completely satisfied with your purchase, we have established the following Return, Refund, and Withdraw Policy to ensure a smooth and hassle-free experience. Please read this policy carefully to understand your rights and options.
 

1.Return Eligibility:

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1.1 Products: You may be eligible for a return if the product you received is defective, damaged, or significantly different from what was described on our website.

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1.2 Services: Returns for services will be evaluated on a case-by-case basis. Please contact our customer support team to discuss your specific situation.
 

​2.Return Process:

2.1 Initiation: To initiate a return, please contact our customer support team within [number of days] days of receiving the product or completing the service. Provide them with your order details, a clear explanation of the reason for the return, and any supporting documentation or images, if applicable.

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2.2 Return Authorization: Our customer support team will guide you through the return authorization process and provide you with a return authorization number (RAN). Please include this RAN with your returned item.

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2.3 Packaging and Condition: Please ensure that the product is returned in its original packaging, along with all accessories, manuals, and any other items that came with the product. The product should be in the same condition as when you received it, unless it was damaged or defective.

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2.4 Return Shipping: You will be responsible for the cost of shipping the returned item unless it was due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item.

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3.Refund Process:

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3.1 Evaluation: Once we receive your returned item, our team will inspect it to verify its condition and eligibility for a refund.

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3.2 Refund Options:

• For products: If your return is approved, we will initiate a refund to your original payment method or provide store credit, depending on your preference.

• For services: Refund options will be discussed on a case-by-case basis. We may offer a partial or full refund, credit towards future services, or alternative compensation, as deemed appropriate.

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3.3 Refund Timing: The timing of the refund may vary depending on your payment method and financial institution. Please allow a reasonable period for the refund to be processed and reflected in your account.

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4.Withdrawal of Services:

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4.1 Cancellation: If you wish to withdraw from a service before it has been provided, please contact our customer support team as soon as possible. Depending on the circumstances, a partial or full refund may be provided, subject to our evaluation.

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4.2 Cancellation Fees: In some cases, cancellation fees may apply. Our customer support team will inform you of any applicable fees and discuss the available options.

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5.Exclusions: The following items are typically excluded from our return and refund policy unless they are defective or damaged upon receipt:

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• Consumable products such as food, beverages, and hygiene products.

• Personalized or customized items.

• Digital products or services that have been downloaded or used.

• Products or services purchased from third-party sellers or vendors.

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6.Contact Us: If you have any questions or concerns regarding our Return, Refund, and Withdraw Policy, please contact our customer support team for assistance. We are here to help you and ensure that your experience with SERVOOZ is satisfactory.

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Note: This Return, Refund, and Withdraw Policy is subject to change without prior notice. Please refer to the most recent version available on our website.